Returns

How to start a return

1. Email hello@goaa.co.uk with your order number and what you would like to return.
2. We reply with the return address and any instructions.
3. Pack it well — concrete is heavy — and send it back to us within 30 days of receiving it.

Change of mind

You have 30 days from the day your order arrives. Items must be unused and in a resalable condition, with any packaging or fixings included. You pay the return postage, and we refund the item price once it reaches us.

Faulty, damaged or not as described

If an item arrives damaged, or is not as described, tell us as soon as you can. We cover the return postage and will repair, replace or refund it. This is in addition to your statutory rights — you have 30 days to reject faulty goods under the Consumer Rights Act 2015.

Refunds

Refunds go back to the payment method you used, within 14 days of the returned item reaching us.

Your statutory rights

Nothing here replaces your legal rights. Online orders carry a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and goods must be as described, of satisfactory quality and fit for purpose under the Consumer Rights Act 2015. Our 30-day policy gives you longer than the statutory minimum.