Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery to any mainland UK  & Northern Ireland destinations is free. All weekday orders processed before 12pm will be dispatched with free 48 hour delivery. *Please note Next Day delivery to Northern Ireland is not available.
Delivery to the Scottish Highlands & Islands is free. *Please note Next Day delivery to the above destinations is not available.
Delivery to the Channel Islands & Western Europe (Ireland, France, Belgium, Germany, Luxembourg & Netherlands) is charged at £15.00. *Please note Next Day delivery to the above destinations is not available.
Credit/Debit Card (Visa, Visa Electron, Switch, Solo, Maestro & Mastercard) Paypal Bank Cheque
All weekday orders submitted before 12pm will be shipped free Via 48 hour delivery service. Orders received after 12pm will be dispatched the next working day. Please allow for 3-8 working days for delivery to Northern Ireland, Scottish Highlands & Islands, Channel Islands.
Our main couriers are Royal Mail, Interlink & Tuffnells. Your item’s courier & tracking information will be supplied via the purchase confirmation email. You are also able to track your item through your online account.
Yes, you will receive a confirmation email at time of purchase and all orders are dispatched with a purchase invoice.
Our price match guarantee ensures we will not be beaten on price.  Price match applies if you purchase an item from Garden, Ornaments & Accessories but then find the identical item for less at online competitors.  Price match requests may be made at time of purchase or price adjustments within 14 days after purchase. In case of the latter, please notify us by email or telephone and we will then review and verify the price match request.

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Returns, Refunds & Cancellations Policy

We hope that you will be 100% satisfied with any item purchased from Garden, Ornaments & Accessories. All our products have a 30 day returns policy. If you change your mind and your item is unused and in its original condition, please notify us by email or telephone. We can either exchange it or give you a full refund when you return it within 30 days with proof of purchase.  We recommend that items are returned to us via a signed for postal service for your own proof of delivery. Please note, return postage is not refunded unless item is damaged/faulty/incorrect.

If your product arrives damaged, faulty or incorrect, please notify us by email with an attached photograph & description of your item/s as soon as possible. Once received, we can either exchange it or give you a full refund when you return it within 30 days with your proof of purchase. We recommend that items are returned to us via a signed for postal service for your own proof of delivery. Extra postage costs on returned damaged/faulty or incorrect items will be fully refunded.

If you need to cancel your order, please notify us as soon as possible. Please note, we are unable to cancel orders once it has been shipped with our courier.


Privacy Policy

Revised & Updated: 19/06/2016

This privacy notice discloses the privacy practices for . This privacy notice applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Online Account Registration
In order to register for an online account, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 01621 743170 or via email: [email protected]